STB Pro+Support
How can we help?
Most questions are answered below. If yours isn't, email [email protected] — a real person reads every message.
Report a Problem
In the app's Settings, choose Report a Problem. It drafts an email with your app version, device and the app's own diagnostic reports attached. It never includes your sources, addresses, MAC, passwords or profiles.
Write to us
[email protected]. Tell us your device, app version (Settings → About) and source type (M3U, Xtream or Stalker). Please don't send passwords or playlist addresses.
Subscriptions
Purchases are handled by Apple. Manage or cancel in your Apple Account, or use Restore Purchases in the app. For refunds, use Apple's Report a Problem.
Common questions
Where do I get channels?
From your TV provider. STB Pro+ is a player and includes no channels, playlists or media. Your provider gives you an M3U playlist link, an Xtream Codes server with username and password, or a Stalker portal address to use with a MAC address.
My Stalker portal rejects the MAC address
Portals only accept the MAC address your provider registered. Edit the source and enter that exact MAC. If your provider registered a different device, ask them to add the MAC shown in the app.
A channel won't play
STB Pro+ already tries a second way to play a channel when the first doesn't work. You can also pick one yourself: in Settings, under Player, change Preferred Engine and try the channel again. If it still won't play, the channel may be down, or your provider may only allow it on their own box.
The guide is empty
If you added a playlist link, ask your provider for their guide link too, then paste it into Guide URLs when you edit the provider in Settings. Xtream Codes and portal logins bring their guide automatically; if it's still empty, your provider may not offer one for that channel.
How do I move my setup to another device?
Turn on iCloud sync on your Apple devices, or send an encrypted backup from your iPhone to an Apple TV or Android TV on the same network.
How do I install the Android app?
See the Android install guide, including Fire TV and Google TV.